FAQ

How long will it take to receive my order?

How long it takes to receive your order depends on the shipping method you choose during checkout.

For faster delivery service, please select FedEx shipping. 

FedEx is generally delivered from 1-5 business days depending on your location. Your distance from Georgia will affect delivery time. 

We now offer FREE USPS Priority Mail shipping, which is generally delivered in 5-8 business days depending on your location.

USPS® Coronavirus Updates: Expected Delivery Changes

USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.

Read USPS FAQ on how mail delivery may be delayed »

General Medical Supply is not responsible for USPS delivery delays.

It has been nearly a week and my Tracking link says my order is still at your warehouse. What's going on?

When your order is Fulfilled at our warehouse, that means we package the order, create a USPS shipping label and physically take the package to a USPS facility on the very same day. At that time, you will receive a tracking number at the email address you provided at checkout.

If at any time tracking your package shows that it still remains at our warehouse, that is due to USPS delays in processing the shipment and does not mean the package is still in our warehouse. All packages are taken to USPS the same day the shipping label is created.